1. Introduction
Welcome to Conceive Well, a fertility lifestyle coaching brand operated by Atomic Lifestyle.
This Refund and Cancellation Policy explains the terms applicable to cancellations, refund requests, rescheduling, and withdrawal from our coaching programs.
By enrolling in a program, you acknowledge that you have had the opportunity to review the program description, services included, fees, payment terms, and this policy before making a purchase.
This policy is subject to applicable Indian laws and does not exclude any statutory consumer rights or remedies.
2. Nature of Our Services
Conceive Well provides fertility lifestyle coaching and educational support for individuals and couples who are trying to conceive naturally or who wish to support their general health while pursuing fertility treatments such as IUI or IVF.
Depending on the selected package, services may include lifestyle education, nutrition guidance, movement and exercise guidance, sleep and stress-management strategies, habit-building, accountability, and coaching sessions.
Our services do not constitute medical diagnosis or treatment and do not replace care from a qualified healthcare professional.
We do not guarantee pregnancy, natural conception, IVF or IUI success, or any specific fertility outcome.
3. Program Fees and Payment Terms
The total program fee, duration, included services, payment schedule, and any applicable taxes will be communicated before enrolment.
Depending on the offer, payments may be made in full or through an agreed instalment plan.
Clients are responsible for reviewing the applicable payment terms before completing their purchase. Any instalment obligations and the consequences of cancellation will be disclosed before enrolment.
4. Cancellation Before the Program Begins
If you wish to cancel your enrolment before the program begins, please contact us at shubhamraizada93@gmail.com with your name, program name, payment reference, and cancellation request.
We will review your request based on the terms disclosed at purchase, whether any services have already been provided, and applicable law.
Where no substantive service has been delivered, this will be taken into account when determining refund eligibility. Any deduction must have an appropriate lawful basis and must be consistent with the terms disclosed to you.
5. Cancellation After the Program Begins
If you request a cancellation after your coaching program has started, your request will be assessed fairly, considering:
- The coaching sessions and services already delivered.
- The portion of the program that remains undelivered.
- Any digital resources or personalised materials already provided.
- The cancellation terms disclosed and accepted before purchase.
- The circumstances of your request and applicable legal requirements.
Where a refund is appropriate, the amount will be determined based on the services delivered, the applicable agreement, and the client’s legal rights.
We will not automatically reject every refund request simply because the program has started.
6. Digital Resources and Educational Materials
Some programs may include digital courses, worksheets, recorded sessions, downloadable resources, or other educational materials.
Where such materials are supplied, their availability and any applicable cancellation conditions will be disclosed before purchase.
The provision or access of digital materials may be considered when assessing a refund request, subject to the terms agreed at purchase and applicable law. Access to digital content does not automatically eliminate any refund rights that may apply.
7. Instalment Payments
If you enrol using an instalment plan, the payment schedule and applicable cancellation terms will be disclosed before you commit.
If you request cancellation, we will assess any outstanding instalments and any refund due according to the agreed terms and applicable law.
Instalments already paid are not automatically refundable or automatically non-refundable in every circumstance.
Please contact us promptly if you anticipate difficulty meeting an agreed payment obligation.
8. Pregnancy, Medical Changes, or Changes in Fertility Treatment
We recognise that fertility journeys can involve unexpected medical or personal circumstances.
If you become pregnant, experience a medical complication, receive new medical advice, decide to pause fertility treatment, or need to discontinue certain activities, please contact us to discuss possible options.
Depending on the circumstances, these may include:
- Rescheduling sessions.
- Pausing or adjusting coaching support where feasible.
- Discussing an alternative arrangement.
- Reviewing a refund request under the applicable terms.
Pregnancy, miscarriage, changes in treatment, or the outcome of fertility treatment does not automatically determine refund eligibility. Each request will be considered individually and in accordance with applicable law.
9. Session Rescheduling and Missed Appointments
Clients should provide at least [Insert Notice Period, e.g. 24 hours] notice when requesting to reschedule a coaching session.
Sessions missed without sufficient notice may be treated as used sessions only where this condition was clearly disclosed before enrolment and is lawful.
Reasonable exceptions may be considered for emergencies, medical circumstances, or other unforeseen events.
If Conceive Well needs to reschedule a session, we will communicate with you and offer a reasonable alternative.
10. Cancellation or Non-Delivery by Conceive Well
If Conceive Well is unable to deliver a scheduled session, we will offer an appropriate alternative, such as rescheduling.
If Atomic Lifestyle discontinues a program or is unable to deliver a material part of the services purchased, we will assess an appropriate remedy, which may include a refund for the undelivered portion, subject to the circumstances and applicable law.
Where a service is not delivered as agreed, this will be considered when reviewing a refund request.
11. Duplicate, Incorrect, or Failed Payments
If you believe that you have been charged twice, paid an incorrect amount, or experienced a payment error, please contact us with the relevant transaction reference and supporting details.
We will investigate the issue and arrange an appropriate correction or refund where warranted.
Refund processing times may depend on the payment provider and banking system.
12. How to Request a Refund
To request a refund or cancellation, email:
Email: shubhamraizada93@gmail.com
Subject: Refund Request — Conceive Well
Please include:
- Your full name.
- The email address or phone number used during enrolment.
- Your program name.
- Your payment or transaction reference.
- A brief explanation of your request.
We may request additional information reasonably necessary to review your request.
We aim to acknowledge refund requests within 3 business days and communicate the outcome within a reasonable period, subject to the complexity of the request and applicable legal deadlines.
13. Refund Approval and Processing
Where a refund is approved, it will ordinarily be initiated within 7–10 business days of approval, unless a different period is communicated to you.
The time taken for the funds to appear in your account may depend on your bank, card issuer, payment gateway, or original payment method.
Where practicable, refunds will be made through the original payment method. If that is not possible, an alternative method may be arranged with your agreement.
14. No Guaranteed Fertility Outcomes
Conceive Well provides lifestyle coaching and educational support. Fertility and pregnancy outcomes vary from person to person and depend on many medical, biological, and other factors.
We do not guarantee conception within a specific timeframe or guarantee success from natural conception, IUI, or IVF.
The absence of a pregnancy or a particular fertility outcome does not, by itself, establish that the agreed coaching services were not delivered. However, this provision does not remove any rights arising from non-delivery, misrepresentation, or applicable consumer law.
15. Consumer Rights and Applicable Law
This policy is intended to operate in accordance with applicable Indian laws, including relevant consumer-protection requirements.
Nothing in this policy is intended to exclude, restrict, or override a statutory right or remedy that cannot lawfully be excluded.
If you have a concern about a refund decision, please contact us so we can review the matter. This does not prevent you from exercising any legal rights available to you.
16. Contact Information
For refund, cancellation, or payment-related questions:
Brand: Conceive Well
Legal Business Name: Atomic Lifestyle
Email: shubhamraizada93@gmail.com
Business Address: House No.1, Maharaj Nagar, Lakhimpur Kheri, Uttar Pradesh, 262701
We appreciate the trust you place in Conceive Well and aim to handle every request fairly, transparently, and respectfully.